[CAP] OPEN311.org & SF TO OPEN CITYS 311 CALL CENTER TO APP DEVELOPERS

[Kimo Crossman]

---------- Forwarded message ----------
From: Philip Ashlock <phil at openplans.org>
Date: Wed, Oct 14, 2009 at 11:04 PM
Subject: [sunlightlabs] Re: Fwd: g NEWSOM ANNOUNCES SF TO OPEN CITYS 311
CALL CENTER TO APP DEVELOPERS...
To: sunlightlabs at googlegroups.com



See http://www.open311.org for more information and help have your city
or relevant developers involved. This will be a universal interoperable
standard. Please help make that happen.

Thanks,
Phil

Kimo Crossman wrote:
> From: Brian Purchia [mailto:Brian.Purchia at sfgov.org]
> Sent: Wednesday, October 14, 2009 11:43 AM
> To: mail at csrsf.com
> Subject: *** PRESS RELEASE *** MAYOR NEWSOM ANNOUNCES SAN FRANCISCO TO
> OPEN CITY’S 311 CUSTOMER SERVICE CENTER TO DEVELOPERS
>
> FOR IMMEDIATE RELEASE:
> Wednesday, October 14, 2009
> Contact: Mayor's Office of Communications,
> 415-554-6131
>
>                            *** PRESS RELEASE ***
>
>  MAYOR NEWSOM ANNOUNCES SAN FRANCISCO TO OPEN CITY’S 311 CUSTOMER SERVICE
>                            CENTER TO DEVELOPERS
>
> San Francisco, CA – Today, Mayor Newsom announced that San Francisco is
> going to transform the City’s 311 Customer Service Center into a tool of
> even greater value by building an Open 311 platform. Open 311 will allow
> software developers to write web applications that do two things: 1) get
> service request data from the 311 system, and 2) submit new service
> requests to city departments.
>
> “The success of DataSF and the DataSF App Showcase has proven that the
> public will create innovative applications when given access to the
> information they need,” said Mayor Gavin Newsom. “We anticipate the same
> response and innovation from Open 311.”
>
> The 311 Customer Service Center, which launched in March 2007, has
answered
> over 7 million calls and serves callers in more than 176 languages. Making
> an Open 311 API (Application Programming Interface) will open the current
> 311 service to those who wish to build applications on top of it.
>
> “We imagine that many applications will be built from Open 311,” said
Nancy
> Alfaro, Director of 311. “For example, a smart phone application that
> allows citizens to easily report new issues to city departments with their
> device’s camera and GPS system.”
>
> The Open 311 API is expected to be completed by the end of the year.
>
> "Creating an Open 311 system will allow web sites and civic-minded
> developers like EveryBlock to create useful web applications without any
> cost to the city. This allows them to focus on the actual delivery of
> services rather than the technology to manage and display requests,” said
> EveryBlock co-founder Daniel X. O'Neil. “We highly recommend that all
> municipalities follow San Francisco's lead."
>
> A new section of EveryBlock (http://sf.everyblock.com/service-requests/)
> created from a 311 data feed available on DataSF.org gives a detailed
break
> down of what people are asking for by block, neighborhood, zip code and
> day.
>
> Earlier this year, Mayor Newsom announced a first of its kind application
> that allows San Franciscans to access 311 via Twitter. Instead of making a
> phone call, members of the public can send a tweet or a text to alert the
> city about a pothole, or find out about city initiatives. You can follow
> 311 on Twitter at @SF311.
>
> If you are interested in using or helping design the Open 311API please
> visit: http://apps.sfgov.org/Open311API/?page_id=57.
>
>                                     ###
>
>          (See attached file: 10_14_09.Open 311 Press Release.pdf)
>
> Brian Purchia
> Deputy Director of Communications
> Office of Mayor Gavin Newsom
> work: (415) 554-6131
> fax: (415) 554-4058
> brian.purchia at sfgov.org
>
> >

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